We sell quality, inspected merchandise and want to make sure that you're happy with your purchase. If you're not completely satisfied with your order you may return it for exchange or refund.

Customer Service
If you need more information about merchandise than provided online or would like assistance with your order please email us at sales@bciitv.com. DO NOT SEND APPLICATIONS OR PICTURES TO THIS EMAIL. EMAILS WITH ATTACHMENTS WILL AUTOMATICALLY BE DELETED. 

Method of Payment
We accept credit cards (Visa, Mastercard, Discover Card, American Express). Sorry, we cannot accept personal checks.

Confirmation of Order
You will receive email confirmation of your order.

Standard Delivery
We ship DHL Ground within the Continental United States. All orders must carry a street address and telephone number. Sorry, we are not able to ship to PO, APO or FPO boxes. Delivery time is approximately 2 to 3 weeks. Items ordered together usually arrive together. If it is necessary to ship items separately Shipping and Handling will be charged only once, against the first shipment.

Rush Delivery
Rush delivery is available at extra cost. Please email or call Customer Service for an estimate of charges.

Sales Tax
California sales tax applies to orders shipped within or to California.

International Orders
For information regarding all orders outside the continental United States, please contact our sales department at sales@bciitv.com.

Damaged Deliveries
If you receive merchandise damaged in delivery please email or call Customer Service and we will arrange reshipment or refund if the item(s) is out of stock. In order for us to file a claim against the carrier you should retain the original shipping carton and damaged merchandise until Customer Services authorizes disposal.

Returns
If you're not completely satisfied with your purchase we will gladly offer you an exchange or refund (excluding Shipping and Handling charges) within 30 days of order receipt. A Return Form with instructions is included with your order. Or you may print a copy of the Return Form by clicking here.

Accuracy of Information and Pricing
We carefully check the information about our merchandise, its availability and the prices posted online. Errors may occur however and we reserve the right to correct information and prices.